Privacy Policy

Cloud Lobsters LTD - Techspace Coffee Platform

Last updated: January 1, 2025

This Privacy Policy describes how Cloud Lobsters LTD ("Company", "we", "us", or "our") collects, uses, and protects your personal information when you use the Techspace Coffee platform. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Personal Information

  • Name and email address
  • Password (encrypted)
  • Location and country
  • Payment information (processed securely through Stripe)
  • Account preferences and settings

1.2 Usage Information

  • Coffee redemption history and timestamps
  • Subscription activity and billing history
  • Location data when using our services
  • Device information and IP address
  • App usage patterns and preferences

1.3 Company Information

If you register as a company user, we may collect:

  • Company name and description
  • Business contact information
  • Company PIN and location associations
2. How We Use Your Information

We use your information to:

2.1 Provide Our Services

  • Process coffee subscriptions and redemptions
  • Manage your account and preferences
  • Process payments through Stripe
  • Provide customer support

2.2 Improve Our Services

  • Analyze usage patterns and preferences
  • Develop new features and functionality
  • Optimize location-based services
  • Conduct market research

2.3 Communication

  • Send service-related notifications
  • Provide subscription and billing updates
  • Share promotional offers (with consent)
  • Respond to inquiries and support requests

2.4 Legal and Security

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect our rights and property
  • Ensure platform security
3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

  • Stripe: Payment processing and subscription management
  • Cloud Infrastructure: Data hosting and platform operations
  • Analytics Services: Usage analysis and performance monitoring
  • Customer Support: Help desk and communication tools

3.2 Business Partners

  • Participating coffee locations (limited to redemption data)
  • Marketing partners (with explicit consent only)

3.3 Legal Requirements

We may disclose information when required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Ensure user safety

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security and Storage

4.1 Security Measures

  • Data encryption in transit and at rest
  • Secure password hashing (bcrypt)
  • Regular security audits and updates
  • Access controls and authentication
  • Secure payment processing through Stripe

4.2 Data Retention

  • Account data: Retained while your account is active
  • Usage data: Retained for up to 2 years for analytics
  • Payment data: Retained as required by financial regulations
  • Deleted account data: Removed within 30 days unless legally required

4.3 International Transfers

Your data may be processed in countries outside the UK/EU. We ensure adequate protection through:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Appropriate safeguards
5. Your Privacy Rights

Under GDPR and other privacy laws, you have the right to:

5.1 Access and Portability

  • Request a copy of your personal data
  • Download your data in a portable format
  • Receive information about how we use your data

5.2 Correction and Updates

  • Update your account information
  • Correct inaccurate data
  • Complete incomplete information

5.3 Deletion and Restriction

  • Delete your account and associated data
  • Request restriction of processing
  • Object to certain data processing

5.4 Consent Management

  • Withdraw consent for marketing communications
  • Opt out of non-essential data processing
  • Manage cookie preferences

Exercise Your Rights

Contact us at privacy@cloudlobsters.com or use the privacy settings in your account to exercise these rights.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

  • Essential Cookies: Required for platform functionality
  • Performance Cookies: Analytics and usage tracking
  • Functional Cookies: User preferences and settings
  • Marketing Cookies: Promotional content (with consent)

6.2 Cookie Management

You can manage cookies through:

  • Browser settings
  • Our cookie preference center
  • Account privacy settings
7. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

  • Email notification to registered users
  • Prominent notice on our platform
  • Updated "Last modified" date

Continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact Information

For privacy-related questions or to exercise your rights, contact us:

General Privacy Inquiries

Email: privacy@cloudlobsters.com

Response time: Within 5 business days

Data Protection Officer

Email: dpo@cloudlobsters.com

Phone: [DPO Phone Number]

Company Address

Cloud Lobsters LTD

[Company Address]

[City, Postal Code]

United Kingdom

Supervisory Authority

If you're not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.

© 2025 Cloud Lobsters LTD. All rights reserved.

This Privacy Policy was last updated on January 1, 2025.

We are committed to protecting your privacy and maintaining the security of your personal information.